Privacy policy
Privacy Policy
Last updated: September 23, 2026
Who we are
MOURVELI is operated by 海口秀英区婉倪绘百货店 (Haikou Xiuying District Wannihui General Merchandise Store, English transliteration). Registered address: Room 46, No. 69, Kang'an Village, Changliu Town, Xiuying District, Haikou, Hainan, China (海南省海口市秀英区长流镇康安村69号46房). Email: fanguangzhi@gmail.com. Shopify hosts our online store. This policy explains how personal information is handled when you visit, order from or contact our store.
Information we collect
Depending on your interactions, we collect contact details such as your name, email, telephone number and billing or shipping address; order and transaction details, including items, payment status, returns and refunds; account details and preferences; and information you provide in customer-service messages. Payment providers process payment credentials according to their own policies; we receive information needed to administer payments and orders.
We and service providers may collect device and usage information, including IP address, browser and device details, identifiers, pages viewed and shopping interactions through cookies and similar technologies. We receive information directly from you, from your browser or device, and from providers such as Shopify, payment processors and delivery services.
How we use information
We use information to operate the store, process payments and orders, arrange delivery, manage returns and refunds, provide customer support, remember preferences, improve the website, prevent fraud and comply with legal obligations. Where permitted and subject to applicable consent requirements, we may use information for marketing, advertising and measuring campaign performance. Marketing emails include an unsubscribe option; service messages about your orders may continue.
Sharing and service providers
We share information as needed with Shopify, payment providers, shipping and fulfillment providers, technology and customer-support providers, and analytics or advertising partners where applicable. These providers process data for their services and may have their own privacy notices. Information may also be disclosed with your direction or consent, in a business transfer, or where required to comply with law, respond to valid legal requests, prevent fraud or protect legal rights. We do not publish your order contact details as customer reviews.
Shopify
Shopify processes information to provide and improve the services supporting our store. Depending on the features in use, Shopify may use information about your interactions with our store and other merchants to provide enhanced services, including personalized advertising. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for details and applicable choices.
Cookies and advertising choices
Cookies and similar technologies support core shopping functions, preferences, analytics and, where enabled, advertising. Use any privacy controls offered on our website or your browser to manage choices. Blocking some cookies may affect shopping functions. Where applicable, you may opt out of the sale or sharing of personal information for targeted advertising through our data-sharing opt-out page or by contacting us. We honor applicable Global Privacy Control signals as required by law. Other browser Do Not Track signals may not have a standardized response.
Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, delete or receive a portable copy of personal information; withdraw consent; restrict or object to certain processing; and opt out of sale, sharing or targeted advertising. Rights may be subject to exceptions, including information needed for legal or transaction records. Contact fanguangzhi@gmail.com to make a request or use the privacy controls linked above.
We may verify your identity before responding. An authorized agent may submit a request where permitted, with evidence of authorization and any required identity verification. We will respond within applicable legal timeframes and will not discriminate against you for exercising your rights. You may contact us about a denied request or complaint and, where applicable, appeal or complain to your local privacy regulator.
Security and retention
We use safeguards appropriate to the operation of our store, but no system or transmission is completely secure. Do not send sensitive payment credentials by email or chat. Information is retained as needed to fulfill orders, provide services, maintain legal and tax records, resolve disputes and enforce agreements; retention depends on the type and purpose of the information.
International processing
We operate in China, and Shopify and other providers may process information in other countries. Where legally required, appropriate transfer safeguards apply, including recognized contractual safeguards or adequacy decisions for transfers from the EEA or UK.
Children and external links
Our store is intended for customers legally able to shop, not for children. We do not knowingly collect children's personal information for our services or knowingly sell or share personal information of people under 16 for targeted advertising. A parent or guardian may contact us about information a child has provided. External websites and services have their own privacy practices; review their policies before providing information.
Updates and contact
We may update this policy to reflect changes in our practices or legal requirements. We will update the date above and provide additional notice where required. For privacy questions or requests, email fanguangzhi@gmail.com or write to the registered Hainan address above.
The registered address is not a return address. Our shipping and return locations are in Haicheng, Liaoning, and Xiamen, Fujian. See our Contact & Business Information and contact us before returning an item.