Refund policy
Return & Refund Policy
7-day change-of-mind returns
You may request a return of eligible, non-personalized items within 7 calendar days, counting from the day after tracking confirms delivery. Contact us before sending anything back.
This applies to eligible collars, leashes, decorative accessories and herding ball kits. Items must be clean, undamaged and in their original condition, with included accessories and tags. Opening the packaging and carefully checking fit indoors will not, by itself, make an item ineligible. Wear beyond a reasonable fit check, chewing damage, stains, odors or scratches make an item ineligible for a change-of-mind return. Return the original packaging where available and use protective packaging.
Check the product measurements before ordering; for collars, check your pet's neck measurements. An incorrectly selected size is a change-of-mind return unless our sizing information was inaccurate or we sent the wrong size.
Personalized items
If an item is actually made or permanently altered to your requested specifications, it is not eligible for a change-of-mind return except where required by law. Choosing a standard size, color or removable decorative accent does not make an item non-returnable. Personalized items remain eligible for a remedy if damaged, defective, incorrectly made by us or materially different from their description.
Damaged, defective or incorrect items
Inspect your order on arrival and contact us promptly about damage, defects, missing components or incorrect items. Include your order number, a description and clear photographs where possible. Contacting us within 7 days helps investigation but does not remove rights under applicable law after that period.
If we confirm a fault, shipping damage or our error, we will arrange an appropriate replacement or refund and cover necessary return shipping if we require the item back. Minor bead color or pattern variations do not excuse damage, incorrect materials or a material mismatch with the description.
How to request a return
- Email fanguangzhi@gmail.com or use our Contact page within the applicable return window, with your order number and item.
- Wait for return instructions confirming the correct location, recipient and delivery details. Do not use the parcel sender address unless we confirm it.
- Use protective packaging and keep proof of postage. A tracked service is recommended.
Return locations in China
Liaoning: Unit 20842, West Hall, Xiliu Yiwu Small Commodities City, Haicheng, Anshan, Liaoning, China (辽宁省鞍山市海城市西柳义乌小商品城西厅20842).
Xiamen: Building 1, Ganghui Commercial, Haicang District, Xiamen, Fujian, China (福建省厦门市海沧区港汇商业1号楼).
We will confirm which location applies to your order before you ship. Do not send returns to our registered address in Hainan. For change-of-mind returns, you pay international return shipping to China, which may be costly. For confirmed defects or our errors, we cover necessary return shipping if we require the item back.
Return costs and exchanges
For eligible change-of-mind returns, including an incorrectly selected size, you pay return shipping. We do not deduct the original free standard shipping cost or charge a restocking fee. Exchanges depend on availability; contact us first and we will explain the process and any agreed additional cost. Alternatively, return an eligible item and place a new order.
Refund timing and amount
For eligible returns, we inspect the item and process the refund promptly after receipt. You can generally expect the refund to reach your original payment method within 5 business days after we receive your return (approximately 7 calendar days in a normal week). Business days are Monday-Friday, excluding public holidays in China. Public holidays and payment-provider processing may extend the time it takes for the refund to appear. We will notify you of the outcome and when the refund is issued. If your refund has not arrived within the expected timeframe, contact fanguangzhi@gmail.com for help. Any shorter timeframe required by applicable law will apply.
The refund covers the amount paid for the returned item, including applicable taxes collected by us where refundable. US orders include import duties, import taxes and customs clearance fees. Contact us if a carrier requests an import-related payment.
Included and additional accessories
For a full herding ball kit refund, return the outer cover, inner bladder, foot pump, valve plug and plug remover supplied with the kit. The same return window, condition requirements and return shipping rules above apply to herding ball kits.
For a full collar or leash refund, return any decorative piece included with it. Separately purchased add-ons follow the same eligibility rules. If you wish to keep only add-ons while returning the qualifying collar or leash, contact us before shipping to discuss options and any agreed adjustment.
Your rights
This policy does not limit mandatory consumer rights under applicable law. For assistance, contact fanguangzhi@gmail.com. We aim to reply within 1–2 business days, Monday–Friday; holidays may take longer.